- You set up the scope of needed services and resources.
- We introduce SLA-based managed services agreement based on a flat monthly fee with or without a variable component.
- You can report incidents (including errors) concerning the applications covered by your SLA.
- You are also guaranteed the availability of specialists able to solve the reported incidents within the specified time, telephone support (hotline), consultation services regarding the operation of the system and its monitoring (to prevent accidents).
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- You can take advantage of easily scalable and cost-effective agile teams.
- Well-defined KPIs, knowledge management process and tools.
- You can improve in metrics year over year.
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