Profitable digital business initiatives – IT support for a customer in the logistics industry
22 April 2021
The logistics industry is one of the most important branches of the world economy. That is why it is developing so dynamically and so willingly uses new technologies. However, it is more than just road or rail transport, but also transport by air and water. And it is the last one that our client, whose story we would like to share with you today, specializes in.
Professional support in the area of IT infrastructure
Created as a result of a merger of two other companies and employing more than 140 people, this company specializing in the maritime industry has worked with us for more than 6 years and we have supported their business in multiple ways.
How did our journey together begin? The client was looking for a stable IT partner who could build local infrastructure and server networks (routers, switches, access points) in their offices located around the world, and additionally manage servers and services in the Microsoft Azure cloud. In addition to providing a very broad range of IT services, as part of the cooperation we also guaranteed readiness to support all future digital business initiatives of the client.
What challenges did we face, and which areas required our special attention?
- Providing 24/7/365 Help Desk services to global branches, and remote employees. These covered 120-230 users and such contact channels as phone, email and web portals.
- Implementing and managing core IT infrastructure (network; local office servers, cloud servers; managing workstations, file servers, print servers; managing users; monitoring IT infrastructure).
- Purchasing and managing Microsoft licenses: Azure, MPSA, Office 365, including Cloud Solution Provider model.
- Migrating mailboxes and file resources (documents, CAD files) to the new infrastructure.
- Re-connecting all legacy computers to the new customer domain while preserving business continuity.
Lower costs, highest quality
A total of over 20 of our consultants and engineers worked for the client. They were organized into first, second, and third-line support teams.
This allowed us to reduce IT helpdesk costs by up to 50% compared to the prices previously offered by local providers. By providing immediate IT support at a time-critical to the customer’s business growth, we ensured business continuity. By supporting the customer in their migration to the cloud and the implementation of new digital business initiatives, we helped them reduce costs in this area by up to 30%. Furthermore, by creating a single IT competence center, we facilitated the management of this area, improved the way IT problems are solved, as well as increased control over its profitability.
In building a long-term business relationship with the client, besides reducing IT costs, we also took care to maintain the highest quality of services. As a result, today, the customer treats cooperation with us as an investment in a better business future.
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