Tag: knowledge


The 6 faces of workaholism – how to know if you are addicted?

Love is often only one step away from hate. Similarly, at work, from a great passion, one step in the wrong direction is all it takes for you to become a workaholic. The term workaholism is similar to that of alcoholism for a reason. It is to show the strength of the addiction. The addiction takes control over one’s life, the […]

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MarTech – why are marketing and technology an inseparable pair?

The Internet, new media, and digital channels of communication, sales, and customer service have made modern consumers accustomed to ubiquitous personalization, omnichannel, or seamless, automated contact with brands in real-time. Today’s world is engulfed by technology, which in turn is driven by data. If we consciously choose not to use it, not only will we fall behind the competition, but first […]

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FinTech – how are innovations at the intersection of finance and technology born?

The financial sector cannot remain indifferent to the digital revolution happening before our eyes. However, innovation and the rapid pace of change in this area already have a name. It is FinTech, the area that is sure to exceed $305 trillion in value by 2025 and which, according to PWC, is seen by 60% of international companies as a guarantee of revenue growth. What […]

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Legal Tech – technological innovation in the service of the law

Nowadays lawyers are living in an information noise-filled world in which technology is a frequently recurring term. Increasing regulatory pressures mean that legal departments must adapt at the speed of light to the rapidly changing regulatory and legal environment while dealing with shrinking budgets and resources. In reality, only a tiny number of entities have separate budgets for […]

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Blockchain – a life-changer or just a buzzword?

Some associate it only with cryptocurrencies, and others believe that it can become a force for change in the functioning of companies, governments, and even the whole society. Blockchain, because that is what we’re talking about, is raising more and more interest, and according to Statista, global spending on blockchain solutions will reach $15.9 billion by 2023 alone.

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employees of a call centre

A holistic approach to call centers – how to build an effective ecosystem step by step?

We believe that communication with the customer is the foundation of any business. More and more often, we take full responsibility for the technology and implement for our customers the omnichannel strategy with the helpline as its central point. All this to help them keep in touch with their target group – in various languages, across all channels, […]

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The role of call centers in modern organizations

There is no need to explain that the call center is the first line of contact with customers and represents the brand in their eyes. It allows collecting a huge amount of data supporting the everyday work of consultants. It also makes it easier to follow the fast-changing market trends, giving the possibility to stand out from the competition.

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Cybersecurity in practice

Using the right security management tools allows you to identify threats, implement safety measures and eliminate the risk of breaches quickly and efficiently. Taking full responsibility for our clients’ cybersecurity, we provide specialized services to help them maintain control over their IT environments.

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Cybersecurity – norms, standards, good practices

IT security is a business decision and one that has a real impact on the functioning of your organization. Those responsible for managing IT issues in companies should therefore, on the one hand, draw attention to the links between digital and business risks, and on the other hand, actively take care of better security management, ensure the appropriate […]

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